Refund policy
Atlas Ready — Return and Refund Policy
Effective date: 3 September 2026
1. About This Policy
This Return and Refund Policy explains how Atlas Ready handles requests for refunds and other remedies relating to Products purchased through the Atlas Ready website.
Atlas Ready primarily supplies digital products, including policies, procedures, registers, forms, guides, checklists, workbooks, templates, implementation resources and related digital materials.
Because these Products are supplied electronically, they cannot ordinarily be physically returned once delivered or accessed.
This Policy should be read together with the Atlas Ready Terms of Service and applicable Digital Product Licence Agreement.
2. Australian Consumer Law
Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL) or other applicable law.
Where the ACL applies, Atlas Ready Products and services come with consumer guarantees that cannot be excluded by this Policy.
If a Product or service fails to meet an applicable consumer guarantee, the remedy available will depend on the nature and circumstances of the failure and applicable law. This may include correction, replacement, resupply, refund, cancellation or compensation where required.
This Policy operates in addition to, and not instead of, any rights available under applicable law.
3. Change of Mind
Because Atlas Ready Products are digital resources that can be downloaded, accessed, copied and used following delivery, Atlas Ready does not generally provide refunds solely because a Customer:
- changes their mind;
- decides they no longer require the Product;
- purchases a Product without first reviewing its description or inclusions;
- later decides to pursue a different business or registration pathway;
- does not use the Product after purchase; or
- expected functionality, content or services that were not represented as being included in the Product.
Atlas Ready may, at its discretion, consider a change-of-mind refund request where the circumstances reasonably justify doing so.
Any discretionary refund is assessed individually and does not create an ongoing entitlement to change-of-mind refunds.
Nothing in this section affects any right or remedy available under the Australian Consumer Law or other applicable law.
4. Choosing the Correct Registration Ready Package
Atlas Ready currently offers different Products for different NDIS registration pathways, including Verification Registration Ready and Certification Registration Ready.
Customers are responsible for considering their intended registration groups and registration scope and selecting the Product appropriate to their circumstances.
If you believe you have accidentally purchased the incorrect Registration Ready package, contact support@atlasready.com.au as soon as possible.
Atlas Ready may consider whether an exchange, price adjustment, refund or other reasonable solution is appropriate depending on the circumstances, including whether the Product has already been accessed or downloaded.
This does not affect any statutory rights available to the Customer.
5. Product Not Received
If you have successfully paid for a Product but have not received the applicable download link, email, customer access or other electronic delivery specified during or following checkout, contact:
Atlas Ready will investigate the issue and take reasonable steps to provide access to the purchased Product.
Where a technical issue prevents delivery, Atlas Ready will ordinarily attempt to restore access or provide the Product through another reasonable method.
If the Product cannot reasonably be supplied, Atlas Ready will provide any refund or other remedy required by applicable law.
6. Incorrect, Corrupted or Inaccessible Products
If a Product:
- is materially different from its description;
- is corrupted or cannot reasonably be opened;
- contains missing files or resources that were represented as being included;
- is inaccessible because of a problem attributable to Atlas Ready; or
- otherwise fails to meet an applicable consumer guarantee,
please contact Atlas Ready as soon as reasonably practicable.
Depending on the circumstances, Atlas Ready may:
- provide a corrected file;
- provide a replacement copy;
- restore access;
- resupply the affected Product;
- provide missing resources;
- issue a refund; or
- provide another remedy required by applicable law.
Customers should provide reasonable information about the issue so Atlas Ready can investigate and resolve it efficiently.
7. Errors or Defects
Atlas Ready aims to provide accurate, functional and professionally prepared resources.
If you identify an error or material defect in a Product, contact support@atlasready.com.au and provide:
- the Product or resource name;
- a description of the issue; and
- any relevant screenshots or supporting information.
Where appropriate, Atlas Ready may provide a corrected version, replacement resource or another appropriate remedy.
Where the issue constitutes a failure to meet an applicable consumer guarantee, the remedy will be determined in accordance with applicable law.
8. NDIS Registration, Certification, Verification and Audit Outcomes
Atlas Ready Products are registration-readiness and compliance resources.
They do not guarantee:
- NDIS registration;
- successful Verification or Certification;
- successful completion of an audit;
- approval for a particular registration group;
- acceptance of particular documentation by an auditor or regulator; or
- any other particular regulatory outcome.
A refund is not available solely because a Customer's registration, Verification, Certification, audit or other regulatory outcome differs from their expectation.
Customers remain responsible for appropriately reviewing, customising, implementing and maintaining their resources and for ensuring their organisation addresses the requirements applicable to its registration scope.
This section does not affect any remedy that may otherwise be available under the Australian Consumer Law or other applicable law.
9. Customer Customisation and Implementation
Atlas Ready Products require Customer review and, where relevant, organisation-specific customisation and implementation.
A refund will not ordinarily be provided solely because:
- a Product requires customisation;
- organisation-specific information needs to be inserted;
- a Customer needs to establish or implement the systems described within the resources;
- registers, forms or records need to be maintained;
- the Customer needs to gather supporting evidence;
- the Customer needs to undertake further registration or audit preparation; or
- the Customer expected Atlas Ready to complete implementation or registration activities that were not included in the purchased Product.
The Product description and Website should be reviewed before purchase to understand what is included.
10. Duplicate Purchases
If you accidentally purchase the same Product more than once for the same Licensed Organisation, contact support@atlasready.com.au as soon as possible.
Atlas Ready may review the circumstances and, where appropriate, refund an accidental duplicate purchase.
A purchase will not be treated as an accidental duplicate where multiple Products or licences were intentionally purchased for separate organisations or other separately licensed uses.
11. Promotional and Discounted Products
Products purchased using a promotion, discount code or other special offer remain subject to this Policy and applicable law.
Purchasing a Product at a discounted or promotional price does not remove or reduce any statutory consumer rights.
12. Refund Method
Where a monetary refund is approved, Atlas Ready will generally process the refund to the original payment method where reasonably practicable.
The time required for a refund to appear in the Customer's account may depend on Shopify, the applicable payment processor, card provider, bank or other financial institution.
Atlas Ready cannot control processing times imposed by third parties.
Where another remedy is more appropriate or required by law, Atlas Ready may provide that remedy instead of a refund.
13. How to Request a Refund or Remedy
To request a refund or another remedy, contact:
Where available, please include:
- your name;
- email address used for the purchase;
- order number or transaction details;
- Product purchased;
- date of purchase;
- reason for the request;
- description of any technical issue, error or defect; and
- relevant screenshots or supporting information.
Customers are not required to provide information beyond what is reasonably necessary to assess and resolve the request.
14. Assessment of Requests
Atlas Ready will assess refund and remedy requests individually and in accordance with this Policy and applicable law.
Atlas Ready may ask reasonable questions or request information necessary to determine matters such as:
- whether the Product was successfully delivered;
- whether it was accessed or downloaded;
- whether a technical problem exists;
- whether the incorrect Product was supplied;
- whether there is an error or defect; or
- what remedy may be appropriate.
Where a request potentially involves a consumer guarantee, Atlas Ready will consider the nature and circumstances of the issue and the remedies required by applicable law.
15. Digital Product Access Following a Refund
Where a refund is provided and the Customer is not legally entitled to retain continued use of the Product, the associated licence to use the refunded Product may cease.
The Customer may be required to stop using the Product and delete copies in its possession or control, except where retention is required by law or where Atlas Ready agrees otherwise.
This does not affect rights or remedies that cannot lawfully be excluded or restricted.
16. No Blanket "No Refunds" Policy
Atlas Ready does not operate a blanket "no refunds" policy.
The fact that Atlas Ready sells digital Products does not remove any consumer guarantee, refund right or other remedy that applies under Australian law.
Any statement regarding change-of-mind refunds should be understood separately from statutory consumer rights.
17. Complaints
If you are dissatisfied with the handling of a refund or remedy request, contact:
Provide details of your concern and Atlas Ready will review the matter and endeavour to respond within a reasonable period.
Nothing in this complaints process prevents a Customer from exercising rights available under the Australian Consumer Law or other applicable law.
18. Changes to This Policy
Atlas Ready may update this Policy to reflect changes to its Products, Website, payment systems, digital delivery arrangements, business practices or legal obligations.
The current version will be published on the Atlas Ready Website.
Changes to this Policy will not retrospectively remove rights that have already accrued under applicable law.
19. Contact Details
Atlas Ready
Email: support@atlasready.com.au
Website: atlasready.com.au
ABN: 85 840 658 679
Last updated: 3 September 2026